Frequently Asked Questions
We love to help! And in order to help you make your order, or to answer any questions, here are some of the most common questions we get at our stores. If your question is not here, feel free to call us at 949-488-2616 or send us an email at email@example.com.
When will my order get to me?
Our orders, once shipped usually take 2-3 days to ship locally. Some items may take longer due to availability, personalization, and shipping from our manufacturers and vendors. We keep you updated by email when any part of your order ships, and let you know what is left from your order.
We ship through USPS Priority Mail. Once the package has left our hands, we cannot interfere with the shipping, and the time it takes to ship is dependent on the USPS. If you have any concerns regarding delivery of your package, please contact your local post office.
During peak times of the season, shipping may take longer, and we will keep you updated on the timing of your order. Your order is important to us, and we are working to make everyone's school year fantastic!
If you have any questions, feel free to reach out to us at 949-488-2616 or leave us an email at firstname.lastname@example.org
Can I pick up my order in store?
Absolutely! Just send us an email at email@example.com or give us a phone call at 949-488-2616, and we will be happy to hold your items for you in our respective store and refund your shipping cost to you. We will still send you emails to keep you updated on the status of your order, and what is fulfilled, and what is not. Feel free to stop by anytime, to pick up all or part of your order.
Just let us know, and we can make it happen!
My child loses their clothes, can I get their name added to their clothes?
We would love to! Most school uniform requirements allow for the student's first initial and last name, or just the last name. When placing your order for personalization, choose the Personalized Embroidery option, and leave your desired location, color, and wording in the comments of the checkout page, or send us an email at firstname.lastname@example.org.
If you have already purchased your items, and would like items to be embroidered later, please bring it into our San Juan Capistrano location, and we would be happy to embroider your items.
During peak times of the season, personalization may take longer, and we will keep you updated on the timing of your order. Your order is important to us, and we are working to make everyone's school year fantastic!
Are there any online sales?
No, we only do biannual sales in-store only. These sales usually occur Spring and Winter, and only apply to purchases made with check or cash. Your school will give you exact dates as the sales get closer. We also send out emails when our sales happen. To be added to our email list, please send us an email with your school to email@example.com.
Your store is closed for a holiday, can I still order online?
Absolutely! Our online websites are open 24/7, for all your shopping needs.
Our online order go through our retail stores, so any online order placed when the store is not open, will be processed once the store reopens. This may effect when you get your order.
I ordered the wrong size, can I exchange/return my item?
We would love to help you get your correct size/color! Exchanges and returns may be done in store or through mail. If you ordered the incorrect size, you can come into our respective location and exchange it, or order it if we do not have it in stock. If you are not able to make it into our location, feel free to ship the item back to our store, with a note containing your order number, and if you would like a return or an exchange, and what you would like to exchange for.
Can I place an order over the phone?
Sure, we would love to help. We will set aside your desired items, and take your card over the phone, or you can come into the store to pay for it. We will hold your items for 3 days.
During peak season, we may not be able to answer all calls. During this time, we advise you to order online, or to come into our store.
If you would like to have the items shipped to you, shipping charges will still apply.
I saw something in-store, and its not online?
In order to offer everything, we have some items that are in-store exclusive items, due to availability. We also have a few items that are online exclusive as well. We encourage you to check both places, to find the perfect items for you!
Do you carry any other kinds of uniforms? (Scrubs, military uniforms)
We have the pleasure of serving many of the finest schools in Orange County. We only carry items for school uniforms.
I like another school's plaid, can I buy it instead?
While you cannot wear another school's plaid to your school, you can buy it to wear outside of school.
I love your company, and I would like to use you as a uniform provider. How can I start this process?
We would love to hear from you! If you would like to hear more about our company and options, send us an email at firstname.lastname@example.org, we would love to help!
Does your staff know my school's uniform policy?
While our staff is knowledgeable about all of our school's uniform policies, you should check with your school for the most up-to-date uniform policy.
Do your clothes shrink?
It depends on the fiber makeup of the item. Some items which are described as "performance" or "polyester" will not shrink, while most of our items are a blend of cotton and polyester. Our cotton/poly blends will shrink a little bit, but mostly in length. This describes sweatshirts, pants, polos, and socks.